Banks are entrusted with a valuable asset: your money. According to a July 2012 article in Consumer Reports, a survey indicates that 26 percent of bank customers who opted to switch accounts to a ...

Banks rely on customer service reps to check balances, review transactions and take check orders from customers at all hours. Bank customer service reps also locate and resolve discrepancies in ...

If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

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Over the past few years, Marsha Sakamaki has reached her limit with customer service. Between her bank, pharmacy and insurance company, she is tired of the endless hold times, the constant transfers ...