Verint announced the combined organization resulting from its merger with Calabrio will operate under a single corporate name ...

The company becomes first in category to guarantee marketing outcomes, signaling strong platform performance & commitment to ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction ...

Proposed transaction brings together two leading enablement platforms to support the evolving needs of modern revenue ...

Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...

Persistent teams build trust and predictability. Structured flex patterns — not reactive reshuffling — allow leaders to handle spikes without sacrificing flow.

TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced the launch of its visual Rich Communication Services (RCS) composer, giving businesses the ability to create, ...

Newsletter platform unveils centralized asset hub with built-in editing and direct access to licensed visuals.

Trish Wethman says it’s time to move beyond NPS debates, reconnect with customers and rebuild trust in the age of AI.

Cookie loss and rising privacy demands are pushing personalization into distributed, privacy-first architectures.

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.